Refund Policy

Last updated: April 24, 2026

We want every customer to feel confident starting with Silicon Website Designer. This Refund Policy explains when refunds are available, when they are not, and how to request one. By paying the setup fee or any monthly subscription, you agree to this Refund Policy.

1. The $99 Setup Fee

The one-time $99 setup fee covers initial onboarding, project planning, custom design, and full development of your website.

• Before work begins: If you change your mind before our team starts onboarding or design work, you may request a full refund of the $99 setup fee within seven (7) days of payment.
• After work begins: Once our team has started onboarding, planning, or design work, the setup fee becomes non-refundable. This covers the time and resources already invested in your project.
• Pre-launch satisfaction window: If, after your first design draft is delivered, you do not feel the work meets a reasonable professional standard, contact us within seven (7) days. We will revise until you are satisfied. If you still wish to part ways before launch, we will refund 50% of the setup fee as a goodwill gesture.

2. The $99 Monthly Subscription

The monthly subscription covers hosting, security, ongoing maintenance, edits, and continuous support.

• Cancel anytime: You may cancel your subscription at any time. Cancellations take effect at the end of the current billing cycle.
• No partial refunds: We do not refund unused days within a billing cycle. Your service remains active through the end of the period you have already paid for.
• Accidental renewals: If you forget to cancel and were charged for a new monthly cycle within the last seven (7) days, contact us — if no edits or support requests have been made during that period, we will refund that charge in full.

3. Pass-Through Costs

Premium domain purchases, paid third-party plugins, premium fonts, stock images, and integrations with paid SaaS tools are billed at cost in addition to your subscription. These charges are non-refundable once the third-party purchase is completed, because we cannot recover those funds from the third-party provider.

4. Chargebacks

Please contact us first before filing a chargeback with your bank or card issuer. The vast majority of disputes can be resolved quickly through email or a short call. Chargebacks initiated without first contacting us may result in immediate suspension of the Service while the dispute is investigated.

5. How to Request a Refund

To request a refund or discuss your account:

• Email info@siliconwebsitedesigner.com from the email address on your account.
• Include your business name, the date and amount of the charge, and a brief explanation of your request.

We will respond within two (2) business days and process approved refunds within five (5) to ten (10) business days, depending on your bank or card issuer.

6. Exceptions

Refunds will not be issued in the following situations:

• Cancellation requested after a website has been launched and the setup work has been delivered.
• Subscription charges older than seven (7) days where edits, hosting, or support were used during the billing cycle.
• Pass-through costs already paid to third-party providers.
• Accounts terminated for violations of our Terms & Conditions, including unlawful use, abusive behavior, or non-payment.

7. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date reflects the most recent revision. Changes apply to charges made after the update date.

8. Contact

Questions about a charge or refund? Reach our team at info@siliconwebsitedesigner.com or (213) 816-4806, Monday through Friday, 9am–6pm EST.